Citrix DaaS ProvisioningTaskError

· 1 min read
Citrix DaaS ProvisioningTaskError
Photo by Sarah Kilian / Unsplash

One of my customer did a vSphere migration, hypervisor and storage to use vSan. After this migration they reported me they were unable to update a Machine Catalog (MCS) and they couldn't create a new one.

The operation was failing with this popup in Studio

After trying again myself I had the same issue on my side. So I checked the vSphere console to checkout the Golden image virtual machine and try to find some clue.

A new snapshot had been made to try again, same issue.

I noticed there was 7 snapshots coming from the old vCenter, the one that has been migrated from. So I asked to consolidate everything and remove all the snapshots.

The issue was still the same after another try.

I notice while chose the Golden Image to use, there was still a snapshot present, but since everything was deleted, I noticed there was a difference between informations Studio was getting from the vCenter and what was really going on this Virtual Machine.

Then I noticed in the VM VMware notes a lot of info written :

xx - xxxxxx > MASTER_IMAGE_xxxx en Windows serveur 2019

<Last Backup (IBM Spectrum Protect)>
Last Run Time='29/04/2023 11:24:14'
Data Transmitted='15,49 KB'
Type='Incremental Forever - Incremental'
Data Mover='xxxxxx'
Snapshot Type='VMware Tools'
Application Protection=' '
</Last Backup>

Apparently IBM Spectrum protect is updating these notes and as soon as I deleted this note, I couldn't see the remaining ghost snapshot entry in Studio.

There you go, everything worked again.